Refund policy

RETURNS & REFUND POLICY

30-Day Return Guarantee

We want you to be completely satisfied with your purchase. If you're not entirely happy with your order, we're here to help.

Return Eligibility

We gladly accept returns within 30 days from the order shipment date under the following conditions:

Items must be:

• Unwashed, unworn, and unaltered
• In original condition with all original tags attached
• Free from any signs of use, stains, odors, pet hair, or alterations
• Accompanied by the original invoice (for online orders) or proof of purchase information

How to Return

1. Contact our customer service team within 30 days of receiving your shipment
2. Include your order number and reason for return
3. Once approved, securely package items in original or similar packaging
4. Include the original invoice or order confirmation inside the package
5. Ship the item back to the address provided by our customer service team

Return Shipping

• Return shipping costs are the responsibility of the buyer
• We recommend using a trackable shipping service or purchasing shipping insurance
• We are not responsible for items lost or damaged during return transit

Refund Processing

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 5-10 business days.

Items Not as Described

We stand behind the quality and accuracy of our products. Returns are accepted for items that are not as described. Please contact us immediately if you receive an item that differs from its online description.

Questions?

For any questions regarding returns, please contact our customer service team, Support@TotsNTrendsbyMorgan.com. We're here to ensure your shopping experience is positive and hassle-free.